Return Policy

📦 Return Policy
The product must be returned in its original condition, unused, unwashed, and in the original packaging.
The return must be made within 14 days from receipt of the item.
Personalized items are not accepted for return unless they are defective.

🚚 Return Address
If you wish to return an item, please send it to the following address:

Name: Mengzhenglu
Address: No. 1-1, Wuheng Road, Huangang North Road, Junhe Street
District: Baiyun District, Guangzhou City, Guangdong Province
Postal Code: 510440
Phone: +86 182 7584 3246

💰 Return Shipping
Return shipping is paid by the customer, unless the item is defective or incorrectly delivered.

📩 Procedure
Before returning any item, please contact us at support@vora-nova.com with:

Order number

First and last name used at purchase

Reason for return (optional)

We will confirm the return and recommend that you use trackable shipping.